plan.com expands connectivity platform with Hosted Voice solution

Cutting-edge phone system seamlessly integrates with my.plan platform, providing market-leading insights, analytics and controls for customers

Leading technology and platform provider plan.com today announces the launch of a new market-leading Hosted Voice solution, enabling customers to connect, configure, and control their phone system in one place, and in real time. The new offering combines a feature-rich digital phone system with the real-time insights, data analytics and streamlined navigation of the my.plan platform.

Hosted Voice represents a significant evolution of plan.com’s existing B2B connectivity solutions, built from the ground up based on feedback and input from both partners and customers. The result is a revolutionary offering, integrated seamlessly within the my.plan platform and sitting alongside its market-leading mobile solutions to provide businesses with flexibility to allow employees to work from anywhere and remain connected.

The new Hosted Voice solution offers state-of-the-art own brand hardware, plus a unique range of never-before-seen functionality and embedded customisation through a wide selection of features, controls and live alerts, enabling customers to build a solution that meets their particular needs.

In addition, the Hosted Solution provides:

  • Visual Call Flow: To understand and manage incoming numbers and who picks them up via a slick, visual interface
  • Advanced call routing: Introducing enterprise-level call functionality with features such as Call Queues, Ring Groups, Interactive Voice Response (IVRs)and Conference Call tools.
  • Time of Day routing: Drag and drop technology to automatically manage calls depending on the time of day and day of the week.
  • Complete System Diagnostics and reporting: In addition the detailed incoming and outgoing call usage and charges insight available through the my.plan platform, Hosted customers with plan.com broadband also get full deep-dive data diagnostics to instantly troubleshoot every aspect of the calls.
  • Voicemail management: Set up, manage and access mailboxes with options for per-extension voicemail and group mailboxes
  • Custom-built Soft Phone: Bringing all the functionality of a desk phone to a mobile device, with a slick, easy to use interface, enabling remote workers to stay connected to the office no matter where they are working.
  • Phone and system diagnostics: Get immediate insight into the performance of the Hosted solution, the extensions connected to it, and for plan.com broadband customers, the broadband on which it is supplied.
  • Live call monitoring: Custom-built technology gives customers live access to calls via my.plan as well as additional live call options such as whisper, barge and terminate.

The new offering also integrates seamlessly with the my.plan platform giving customers the ability to:

  • Access live usage, charges, interactive invoicing and monthly insights into the connectivity across an entire business, from desktop to mobile, one worker to 1,000.  
  • Control charges and manage calls by enabling or restricting specific usage such as international calls and premium rate numbers to certain extensions or call types.
  • Enabling live location services to support remote workers to ensure they are easy to navigate to within my.plan, and to help Emergency Services in the event of a999 call

For more information on the new Hosted Voice solution, visit www.plan.com/hosted.

Leading technology and platform provider plan.com today announces the launch of a new market-leading Hosted Voice solution, enabling customers to connect, configure, and control their phone system in one place, and in real time. The new offering combines a feature-rich digital phone system with the real-time insights, data analytics and streamlined navigation of the my.plan platform.

Hosted Voice represents a significant evolution of plan.com’s existing B2B connectivity solutions, built from the ground up based on feedback and input from both partners and customers. The result is a revolutionary offering, integrated seamlessly within the my.plan platform and sitting alongside its market-leading mobile solutions to provide businesses with flexibility to allow employees to work from anywhere and remain connected.

The new Hosted Voice solution offers state-of-the-art own brand hardware, plus a unique range of never-before-seen functionality and embedded customisation through a wide selection of features, controls and live alerts, enabling customers to build a solution that meets their particular needs.

In addition, the Hosted Solution provides:

  • Visual Call Flow: To understand and manage incoming numbers and who picks them up via a slick, visual interface
  • Advanced call routing: Introducing enterprise-level call functionality with features such as Call Queues, Ring Groups, Interactive Voice Response (IVRs)and Conference Call tools.
  • Time of Day routing: Drag and drop technology to automatically manage calls depending on the time of day and day of the week.
  • Complete System Diagnostics and reporting: In addition the detailed incoming and outgoing call usage and charges insight available through the my.plan platform, Hosted customers with plan.com broadband also get full deep-dive data diagnostics to instantly troubleshoot every aspect of the calls.
  • Voicemail management: Set up, manage and access mailboxes with options for per-extension voicemail and group mailboxes
  • Custom-built Soft Phone: Bringing all the functionality of a desk phone to a mobile device, with a slick, easy to use interface, enabling remote workers to stay connected to the office no matter where they are working.
  • Phone and system diagnostics: Get immediate insight into the performance of the Hosted solution, the extensions connected to it, and for plan.com broadband customers, the broadband on which it is supplied.
  • Live call monitoring: Custom-built technology gives customers live access to calls via my.plan as well as additional live call options such as whisper, barge and terminate.

The new offering also integrates seamlessly with the my.plan platform giving customers the ability to:

  • Access live usage, charges, interactive invoicing and monthly insights into the connectivity across an entire business, from desktop to mobile, one worker to 1,000.  
  • Control charges and manage calls by enabling or restricting specific usage such as international calls and premium rate numbers to certain extensions or call types.
  • Enabling live location services to support remote workers to ensure they are easy to navigate to within my.plan, and to help Emergency Services in the event of a999 call

For more information on the new Hosted Voice solution, visit www.plan.com/hosted.

Leading technology and platform provider plan.com today announces the launch of a new market-leading Hosted Voice solution, enabling customers to connect, configure, and control their phone system in one place, and in real time. The new offering combines a feature-rich digital phone system with the real-time insights, data analytics and streamlined navigation of the my.plan platform.

Hosted Voice represents a significant evolution of plan.com’s existing B2B connectivity solutions, built from the ground up based on feedback and input from both partners and customers. The result is a revolutionary offering, integrated seamlessly within the my.plan platform and sitting alongside its market-leading mobile solutions to provide businesses with flexibility to allow employees to work from anywhere and remain connected.

The new Hosted Voice solution offers state-of-the-art own brand hardware, plus a unique range of never-before-seen functionality and embedded customisation through a wide selection of features, controls and live alerts, enabling customers to build a solution that meets their particular needs.

In addition, the Hosted Solution provides:

  • Visual Call Flow: To understand and manage incoming numbers and who picks them up via a slick, visual interface
  • Advanced call routing: Introducing enterprise-level call functionality with features such as Call Queues, Ring Groups, Interactive Voice Response (IVRs)and Conference Call tools.
  • Time of Day routing: Drag and drop technology to automatically manage calls depending on the time of day and day of the week.
  • Complete System Diagnostics and reporting: In addition the detailed incoming and outgoing call usage and charges insight available through the my.plan platform, Hosted customers with plan.com broadband also get full deep-dive data diagnostics to instantly troubleshoot every aspect of the calls.
  • Voicemail management: Set up, manage and access mailboxes with options for per-extension voicemail and group mailboxes
  • Custom-built Soft Phone: Bringing all the functionality of a desk phone to a mobile device, with a slick, easy to use interface, enabling remote workers to stay connected to the office no matter where they are working.
  • Phone and system diagnostics: Get immediate insight into the performance of the Hosted solution, the extensions connected to it, and for plan.com broadband customers, the broadband on which it is supplied.
  • Live call monitoring: Custom-built technology gives customers live access to calls via my.plan as well as additional live call options such as whisper, barge and terminate.

The new offering also integrates seamlessly with the my.plan platform giving customers the ability to:

  • Access live usage, charges, interactive invoicing and monthly insights into the connectivity across an entire business, from desktop to mobile, one worker to 1,000.  
  • Control charges and manage calls by enabling or restricting specific usage such as international calls and premium rate numbers to certain extensions or call types.
  • Enabling live location services to support remote workers to ensure they are easy to navigate to within my.plan, and to help Emergency Services in the event of a999 call

For more information on the new Hosted Voice solution, visit www.plan.com/hosted.

With access to capabilities beyond that of a national telecoms network, customers and partners have responded with an overwhelming desire for more integration and extension of my.plan’s capabilities to their wider business telecoms system

Dan Craddock, CEO and plan.com co-founder commented,

"With the launch of the my.plan platform last year, plan.com brought to the market never-before-seen controls, insights, and functionality for businesses to seamlessly manage their telecommunications in one place. This is exactly what we’re delivering with our new Hosted Voice solution, a natural evolution to our already market-leading offering. We've created an entirely new product which puts the customer front and centre in the design and delivery of their business communications solution. As the convergence of mobile and office-based telecommunications continues apace, plan.com customers will now have maximum flexibility to manage their entire business communications needs through instant access to insight and tools that are simply unmatched in the marketplace. Not only does Hosted Voice offer all the functionality enjoyed by mobile customers, but we’ve also launched a wide range of new features, products and tariffs to ensure that customers have the ultimately level of choice and flexibility when designing the business telecoms solution that is right for their individual needs."


Dan Craddock, CEO and plan.com co-founder commented,

"With the launch of the my.plan platform last year, plan.com brought to the market never-before-seen controls, insights, and functionality for businesses to seamlessly manage their telecommunications in one place. This is exactly what we’re delivering with our new Hosted Voice solution, a natural evolution to our already market-leading offering. We've created an entirely new product which puts the customer front and centre in the design and delivery of their business communications solution. As the convergence of mobile and office-based telecommunications continues apace, plan.com customers will now have maximum flexibility to manage their entire business communications needs through instant access to insight and tools that are simply unmatched in the marketplace. Not only does Hosted Voice offer all the functionality enjoyed by mobile customers, but we’ve also launched a wide range of new features, products and tariffs to ensure that customers have the ultimately level of choice and flexibility when designing the business telecoms solution that is right for their individual needs."


Dan Craddock, CEO and plan.com co-founder commented,

"With the launch of the my.plan platform last year, plan.com brought to the market never-before-seen controls, insights, and functionality for businesses to seamlessly manage their telecommunications in one place. This is exactly what we’re delivering with our new Hosted Voice solution, a natural evolution to our already market-leading offering. We've created an entirely new product which puts the customer front and centre in the design and delivery of their business communications solution. As the convergence of mobile and office-based telecommunications continues apace, plan.com customers will now have maximum flexibility to manage their entire business communications needs through instant access to insight and tools that are simply unmatched in the marketplace. Not only does Hosted Voice offer all the functionality enjoyed by mobile customers, but we’ve also launched a wide range of new features, products and tariffs to ensure that customers have the ultimately level of choice and flexibility when designing the business telecoms solution that is right for their individual needs."


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